Pune Metro has awarded a Rs. 55.14 crore Facility Management Services contract to Greatwall Corporate Services Pvt. Ltd. for Line-2 (Vanaz–Ramwadi). The three-year contract involves housekeeping, ticketing, and security across 15 stations, the Hill View Park Depot, and 18 trainsets—ensuring improved commuter experience and operational efficiency.
Introduction:
In a significant development aimed at improving the operational quality and commuter services of the Pune Metro, the Maharashtra Metro Rail Corporation Ltd. (Maha-Metro) has awarded a comprehensive Facility Management Services (FMS) order to Greatwall Corporate Services Pvt. Ltd. The contract, valued at Rs. 55,14,89,956, will cover Line-2 (Vanaz to Ramwadi) for a period of three years.
The contract scope includes mechanized housekeeping and cleaning, ticketing operations (TOM/EFO), and security services across 15 metro stations, the Hill View Park Car Depot, and 18 trainsets, strengthening the infrastructure needed for a cleaner, safer, and more efficient metro operation.
Key Responsibilities Outlined:
- Mechanized Housekeeping & Cleaning
- The contractor will deploy trained staff and modern cleaning equipment such as wet and dry vacuum cleaners and auto scrubber dryers.
- Cleaning will include stations, parking zones, depot areas, and viaducts.
- Daily sanitation of toilets with proper supply of consumables (paper rolls, air fresheners, etc.).
- Eco-friendly detergents will be used, avoiding surface damage.
- Waste from shops, cafes, and outlets will be collected and disposed of per PCMC/PMC norms.
- Ticketing Services (TOM/EFO Operations)
- Operators will manage ticket counters, issue and top-up smart cards, QR codes, and RFID-based tickets.
- Cash collection and remittance will be ensured with proper accounting and daily logs.
- Operators will also serve as Customer Facilitation Assistants, responsible for guiding passengers courteously.
- Security Services
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- Protection of metro property and passengers.
- Access control, prevention of trespassing, littering, vandalism, and squatting.
- Fire-fighting during emergencies.
- Crowd management at platforms and regulated vehicle parking.
- Monitoring orderly labor entry.
Strategic Significance:
This move reflects Pune Metro’s commitment to delivering international-standard metro services in terms of cleanliness, safety, and customer engagement. By outsourcing these crucial services to a reputed agency like Greatwall Corporate Services Pvt. Ltd., Maha-Metro ensures streamlined operations and a higher level of service accountability through a structured FMS framework.
The initiative is also aligned with the larger mission of urban mobility transformation in Pune, offering not just faster transportation but a secure and clean environment for daily commuters.
Conclusion:
The Pune Metro’s partnership with Greatwall Corporate Services marks a decisive step towards elevating commuter services and operational excellence. With robust cleaning protocols, efficient ticketing systems, and strategic security deployment, Line-2 is set to offer a world-class metro experience aligned with the evolving needs of urban transit in India.
Source: Pune Metro – Awarded Tender| Image Credit (representational): Pune Metro
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